Frequently Asked Questions

Please read our FAQ before sending us a message.

You do not need an account to browse, however in order to purchase you must set up an account.

  • Click the “My Account” button
  • Log in with your old email address and password
  • Choose “Change my account password”
  • Fill in the necessary information and choose the “Continue” button
Your delivery address can be changed when you have completed your order and are getting ready to checkout. Simply do the following:
  • Click on “check out”. You should now see your current delivery address.
  • Click on “change address”. Enter the information for your new delivery address and click the “continue” button.
  • You should now see your revised delivery address listed.

We use a completely integrated system to ensure that errors are not made. If our customer has made a mistake with their entry, we will take every step possible to re-route the shipment. However, any additional charges as a result of customer error will be billed directly back to the customer.

NO. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be N3,000 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.

We use GIG, ABC, Sendbox, Fed-Ex, DHL and other certified companies as our shipping agent. All shipping charges calculated on-line are based on our heavily discounted agents Ground rates. Customers may also use their own shipping account. Customer can make a note in the comment section of the order and we can refund the shipping cost.

We accept personal or business Cheques, Wire Transfers, Direct Banking Deposits, E-mail Transfer and International Money Orders. If payment is being made via Wire Transfer, Direct Deposit, Cheque or an International Money Order, please DO NOT SEND UNTIL we contact you with the exact total of your order. All payments should be mailed to

Yes we process and service all international orders

Your orders can be tracked right from our website. Simply access your personal account, review your order history, and click on the button indicating “Track my Order”. In addition, an automated email with your tracking number will be sent to you after the package leaves our warehouse. Simply click the link to track your package. It’s that simple. It’s that convenient.

Shipping transit times will vary. Through our shipping agents, all customers within Abuja should receive their order in no more than 1  Business day after the order leaves our warehouse. For customers outside Abuja, orders should arrive in no more than 3-5 Business days.  Orders placed through our website will show you an estimated delivery date.